
Daniel Sebastian Gómez Alonso
A Business Manager who can develop and improve many areas of the company because he is a fast... | Colombia
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Daniel Sebastian Gómez Alonso’s Emails da****@mi****.com
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Daniel Sebastian Gómez Alonso’s Location Colombia
Daniel Sebastian Gómez Alonso’s Expertise A Business Manager who can develop and improve many areas of the company because he is a fast learner regarding new processes; thus, he can be in constant change and improvement into the business area where he is He can handle any kind of negotiation in English (B2 IELST), Portuguese (Study in UNICAMP - Brazil) and native in Spanish. Skills • Product Owner : 4 Y of experience with a health company • Microsoft Excel: data bases creation and big data analysis • Salesforce: Report creation and management of data registration • Agile Methodology: Scrum Method applied to create and develop new projects • Leadership: 4 years of experience leading a customer service team covering 9 countries • Communication: handle negotiations with corporate clients to create a win- win environment
Daniel Sebastian Gómez Alonso’s Current Industry Teleperformance
Daniel
Sebastian Gómez Alonso’s Prior Industry
Corporacion Club El Nogal
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Casa Editorial El Tiempo
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El Tiempo Casa Editorial
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Interactivo Contact Center
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Microsoft
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Teleperformance
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Work Experience

Teleperformance
Assistant Call Center Manager
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Microsoft
Service Delivery Coordinator
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Interactivo Contact Center
Chief of customer experience and quality
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Interactivo Contact Center
Chief Operations Officer
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Interactivo Contact Center
Cheif Operational Manager - Costumer care of One touch (Lifescan) and janssen for LATAM
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Interactivo Contact Center
Líder de campaña de J&J LATAM
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
El Tiempo Casa Editorial
Analista de calidad e información
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Casa Editorial El Tiempo
Practicante universitario, procesos de soporte a ventas
Sat Feb 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Corporacion Club El Nogal
Apoyo logístico y comercial
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)